Our Terms & Conditions

We CANNOT guarantee your requested delivery time. We will try our best to get your order delivered during your requested delivery time, but we cannot guarantee your order will be delivered during your requested time period. Orders cannot be cancelled or refunded because they have not been delivered during your requested delivery time. We do not contact customers regarding delays on "Requested Delivery Time".

OUR 24 HOUR FRESHNESS GUARANTEE
We guarantee your flowers/plant will remain fresh and beautiful for at least 24 hours after delivery. If for any reason your flowers/plant should die or wilt within 24 hours please call us immediately for replacement. Once we approve the replacement, the original defective product must be returned to our store location to receive the replacement product. If the product is not returned, no replacement or store credit will be issued.

SUBSTITUTION POLICY
We do our very best to fill your order with the flowers shown in the arrangement chosen; however, due to seasonality and availability it may be necessary to substitute flower type and/or color with flowers of equal or greater value.

DELIVERY POLICY
We make every reasonable effort to deliver orders on the day specified by the sender. However; if we are unable to contact the recipient or the recipient is unavailable to receive the arrangement within our delivery hours, then the delivery will be scheduled for as early as possible on the next delivery day. We will not accept an order cancellation if we have made a good faith effort to deliver the arrangement on the original day selected by the sender. No order cancellations will be accepted if refused by the recipient due to reasons other than product quality, in which case we will immediately replace the faulty product. Orders over $500 cannot be cancelled within 2 weeks of order delivery date.

We reserve the right to refuse any order at anytime for any reason. Thank you for your understanding.